Shipping Information

Wildfire Delays

Both FedEx and UPS are experiencing delays due to the large wildfires on the West Coast. Please expect an additional 2 to 4 days on top of our normal shipping times. This is a fluid situation so please reach out via live chat or our contact form if we can answer any questions regarding these wildfire delays. Please note this does not impact route customers.

COVID-19 Virus update: 

The health and safety of our employees and our community is our number one priority during these trying times. Because we are practicing enhanced sanitation and social distancing throughout our facilities, most retail orders are going out within 2 to 4 business days. For customers who need items quicker, we offer expedited shipping options.

For wholesale orders, as long as customers are meeting their agreed upon order deadlines, we are still able to get those orders out on time in most cases.

Please be aware that this is a very fluid situation and we are experiencing a greater than normal order volume. Processing times for orders may change going forward.

Normal (non-pandemic) Shipping times:

Under normal conditions, Orders shipped by FedEx Home or UPS Ground are frequently processed and leave our warehouse within one to three business days. We do not ship on Saturday or Sunday.

Orders shipped using three-day, two-day, or overnight shipping leave in one business day. If your order is time-sensitive, please select the appropriate shipping method to ensure the delivery meets your schedule. In order to avoid delays, please ensure someone will be available at the shipping address to receive a shipment.

Why is shipping so expensive?

We keep shipping costs as low as possible and pass on our negotiated savings with UPS and FedEx to our customers with a small markup for packing materials. For orders under $75.00 we charge a $5.00 handling fee. This is included in the shipping fee and covers the labor it takes to pick, pack, and get your order ready to ship. We also offer free shipping on a large variety of products when meeting a $150 order minimum. See details here.

FedEx

FedEx SmartPost delivers Monday through Saturday.  Most shipments using this method take 6 to 12 business days, depending on your location. Delivery to Hawaii and Alaska using SmartPost can take in excess of 2 weeks. Note that the U.S. Postal Service® (USPS) will make the final delivery if you select SmartPost.

FedEx Home delivers Tuesday through Saturday. Most shipments using this method take 3 to 6 business days, depending on your location. Please see the following map for transit time estimates:

FedEx Home Delivery Times

FedEx 2 Day delivers Monday through Friday. Most shipments using this method take 2 days from shipment date, depending on your location. For expedited orders placed on Friday, Saturday, or Sunday FedEx 2day shipping will begin the following week. For example: An order placed on Friday will ship out Monday and arrive Wednesday.

FedEx Overnight delivers Monday through Friday. Most shipments using this method take 1 day from shipment date, depending on your location. For expedited orders placed on Friday, Saturday, or Sunday FedEx overnight shipping will begin the following week. For example: An order placed on Friday will ship out Monday and arrive Tuesday.

UPS

UPS Ground delivers Monday through Friday. Most shipments using UPS ground take between 3 to 6 business days depending on your location. Please see the following map for transit time estimates:

UPS Ground Delivery Times

UPS 3 Day Select delivers Monday through Friday. Most shipments using this method take 4 days depending on your location. 

UPS 2nd Day Air delivers Monday through Friday. Most shipments using this method take 2 days from shipment date, depending on your location. For orders placed on Friday, Saturday, or Sunday UPS 2nd day Air shipping will begin the following week. For example: An order placed on Friday will ship out Monday and arrive Wednesday.

UPS Next Day Air and UPS Next Day Air Saver deliver Monday through Friday. Most shipments using this method take 1 days from shipment date, depending on your location. For expedited orders placed on Friday, Saturday, or Sunday next day shipping will begin the following week. For example: An order placed on Friday will ship out Monday and arrive Tuesday.

Royal Jelly

Due to its perishable nature, fresh royal jelly can only be shipped using two-day or overnight shipping. In addition, we only ship fresh royal jelly Monday through Wednesday in order to avoid shipping delays over the weekend. Please note when ordering fresh royal jelly that any other products in your cart will also be shipped using 2 day or overnight shipping.

Package Tracking

To retrieve the tracking number for an order, follow these steps: 

1) Log in to your account. (If you checked out as a guest, find your order confirmation email and click the link provided.)
2) Navigate to the orders page.
3) Select the order to see the tracking number. Please note that most orders ship within 1 to 3 business days. Until your order is shipped, the status will display as: “Queued” If after three business days your status still shows “Queued" you can retrieve your tracking number by calling GloryBee at 1-800-456-7923.