Returns & Exchanges

• Returns must be requested within 10 business days of receipt.
• 15% restock fee will be applied.
• Damaged or missing product must be communicated to a Customer Service Representative within 48 hours of receipt.
• NO return authorizations, credits, or exchanges will be issued for any food products that have been opened, defaced, or relabeled.
  • IMPORTANT: If quality concerns, including crystallized honey, are identified DO NOT open additional packages/containers of the same lot. You will only be credited for the first package/container of that lot received. Example: If you ordered 48 x 40 lb pails and you open the first pail and it is crystallized you will be credited for all 48 pails (1 opened and 47 unopened), however if you open 11 pails you will be credited for 38 pails (1 of the opened ones and 37 unopened ones)
• NO return authorizations, credits, or exchanges will be issued for any fresh frozen royal jelly.
• Return freight paid by customer.
• Contact a Customer Service Representative for further detail.

• Upon return product will be inspected by a quality assurance team member. If it is determined product has been opened, defaced, or relabeled GloryBee reserves all rights to dispose of product and withhold refund.
• If product is found to meet our return policy, a refund will be applied to your account, less a 15% restock fee.
• All deductions from invoice require prior approval.

Product photos on GloryBee’s site are for general reference only. Because our items are made from natural materials, the lot you receive may differ slightly in color, texture, packaging, or test results from what’s shown. If you need exact specifications or a current certificate of analysis, contact us before purchasing to confirm the details.

Any damaged or shorted items delivered via a third party common carrier must be noted on the Bill of Lading (BOL) or Delivery Receipt (DR) and signed by the carrier's driver in order to receive a refund from GloryBee.  This documentation and pictures should be sent to a Customer Service Representative within 48 hours of delivery. In cases where GloryBee arranges freight, and is billed by the carrier, GloryBee will file claims for damages on your behalf and issue you a credit if provided with a signed BOL or DR and pictures of the damage. In cases where you arranged freight, and are billed directly, you are required by the carrier to file claims with them directly and GloryBee will not issue you a credit.

To maintain the highest quality and avoid possible infestation, always store product in closed container and follow storage suggestions on the product specification sheet. If the complaint is due to natural crop variance, we will not accept the return because it’s not a quality issue and cannot be controlled.

• Prior to sending any questionable product back, contact a Customer Service Representative for instructions.
• Customer Service will file a claim with Quality Assurance on your behalf.
• Quality Assurance will review your claim and we will follow up within 10 business days.
• Quality Assurance may require a sample or picture of the product if a comparable lot is not available for review.
• Return and/or credit are subject to approval by our Quality Assurance.
• If the claim is approved, we will follow up with the credit and/or return instructions. The product must be returned in its original packaging and cannot be defaced or relabeled in any way.

• Contact a Customer Service Representative for instructions on how to proceed.
• We may ask for the foreign matter or debris by sending a picture and a physical sample.
• GloryBee does not take infested product back.
• Claims must be made within 10 business days of receipt.
• Please do not destroy any product until your request is approved. This could result in forfeiture of credit.

GloryBee has full traceability and reporting on every lot shipped and received. We complete biannual mock recalls in preparation for an actual recall. If product you’ve received is affected by a FDA recall, GloryBee will be in contact with you.